customer service

The following posts are hopefully related to "customer service" in some way.

Sunday, January 13, 2008, 4:01pm

A Discussion on “Premium” WordPress Themes

There’s a nice discussion at the Weblog Tools Collection website about selling WordPress themes and what is really meant by the word “premium”. Although I haven’t purchased a WordPress theme, I can see a few reasons why someone would.

A Concept Or Piece of Code is Intriguing to You
Occasionally I see a blog and wonder how they accomplished a certain look or feature. If it’s really small, sometimes I’ll take a look at the underlying code and implement my own variation for a personal project, but most times the code is so unique to the site that for me to use it would feel like stealing. In these cases, I’ve always asked permission to use the code and often reciprocate with a donation. The same concept can be applied to WordPress themes if they do something cool or unique. (more…)

Tags: Blogging, customer service, Freelancing, wordpress

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Saturday, January 5, 2008, 12:06pm

Always Provide Premium Customer Service

Yesterday I received a cable bill from Time Warner for service I canceled almost 2 years old when I graduated from college. Somehow I was being charged a $36 “service adjustment” on top of a $19 credit, for a final balance of around $20. First of all, why am I getting this bill now, after canceling the service in May 2006? Second, if I had a credit of $19 on my account way back then, why wasn’t I informed earlier?

I figured I’d bring this up because it’s a perfect example of poor customer service. So maybe a large company like Time Warner can get away with this type of thing, but as a freelancer you must be willing to maintain an open line of communication while on a project and offer premium customer service throughout. One of the best ways to accomplish this is to start off on the right foot. It is critical that you be upfront and honest about all aspects of the project from the beginning - you’ll set realistic expectations and avoid most headaches. (more…)

Tags: communication, customer service, Freelancing

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